We’ve designed our process to be as streamlined as possible for our customers:

• Place an order on our website
• Complete the form we send you with your details
• We’ll prepare your stationery and send you a digital proof (see ‘what is proofing’ below) within a couple of business days for you to approve.
• If you need to make any changes, let us know on the form we provide, and we’ll send you another proof for you to approve (three rounds of proofs are included with your order, a fee of £20 is applied for any additional rounds required).
• Once you are happy with your proof, we’ll ask you to approve your order for printing. We won’t print without your proof approval. As soon as we receive your proof approval, your order is sent to print
• When printing is complete, your order will be shipped. We’ll provide you with a tracking number
• That’s it! The faster you approve your proof, the faster printing will begin and the faster you’ll receive your order.

Proofing refers to the process of creating a preliminary version before printing begins. This ‘proof’ allows customers to review their order, containing their own text, to ensure everything is free of errors. It’s your opportunity to correct any errors in the text you have supplied, for example typos or misspellings, before printing begins. The proofing process is completely digital. It is best to view your proofs on a large screen, such as a laptop or desktop computer. We don’t recommend viewing your proofs on a mobile device.

Simply browse the collections on our website, add those items you wish to purchase to your cart, and purchase. You can choose to provide your text and colour choices at the time you order, or you can fill in the form we send you as soon as we receive your order. Be sure to provide a valid email address when ordering.

You can purchase on our website using the range of payment options available through Shopify. If you are eligible, you can opt to pay in installments using Klarna (we don’t offer a deposit system).

We do not routinely offer express printing or express shipping, as all orders are dealt with on a first-come-first-served basis and all orders are created and dispatched as quickly as possible; we aim for a fast turnaround for every order. However, if you have specific requirements, please email us before ordering and we will let you know the options available for you to receive your order as quickly as possible. Additional costs may apply.

You can make changes to an existing order at any point of the proofing process, until you have provided your approval to print. After giving your approval, your order is sent to print immediately, so it is not possible to make any changes to your existing order after that point. You can make a new order on our website at any time. See also ‘Can I change my order to a different design’ below.

If you wish to change to a different design after receiving your first proof, you can do this, however this proof will count as one of the three complimentary proofing rounds included with your order.

Yes, a digital copy of each of your stationery items will be retained for twelve months, so you can order extra copies. Simply email us with your requirements. Our advice is to order more than you need when you make your first order, as a contingency.

You can personalise the wording and ink colours. As well as adding your own names and wedding details to your stationery, you can amend the other generic text if you wish. We can suggest other wording if required, please just ask if you need help with this. Our available ink options are provided with each product listing on our website. You can provide your wording and colour choices when ordering, or by completing the form we send you by email as soon as we receive your order.

Our fonts are part of our designs and have been specifically chosen for the design. We don’t offer font changes for this reason, however if you wish to change to a different design after receiving your first proof you can do this, see ‘Can I change my order to a different design’ above.

All of our products are created at standard sizes used in the wedding and printing industry. We don’t offer additional paper sizes or signage sizes.

Luxury isn’t just visual, it’s also how it feels in your hand, so we only select papers which meet our strict criteria. The paper we have selected is a luxuriously thick, delicately textured cardstock, with a matt white finish. It allows high quality printing, essential to achieve a sophisticated, crisp finish. Samples of all of our wedding suites are available to order, to let you see for yourself.

Yes, premium quality envelopes are included with all invitations, save the dates and thank you cards – for everything you would normally send by mail.

We can provide this service, for an additional cost, if required. Please contact us before ordering to arrange this.

Yes, you can also choose to have your guest names and addresses printed on envelopes, saving time and adding the perfect finishing touch! Just select this option when ordering.

Yes, send us the QR code you wish us to use, and we will add this. There are many online sites that allow you to create and download a QR code (tip: if you purchase a ‘dynamic’ QR code you can usually change the URL that the QR code points to, should you need to make any changes after your wedding stationery is printed).

Our wedding programs have backside printing as standard, due to the nature of the product. We can provide this for our other products for an additional cost, if required. Please contact us before ordering, to arrange this.

We can accommodate this if our design schedule allows, however we would provide you with a specific price quotation for this, based on one of our existing designs that you wish to use. Bear in mind that the timescales for production will be longer, due to the nature of this type of printing. Due to the significant amount of additional time involved, it is also significantly more expensive.

We don’t offer a bespoke design service at this time. Note also that we cannot include artwork provided by customers. We can provide signage with different wording, just let us know the text you wish to display. We can include QR codes provided by customers.

We only offer printed stationery; none of our products are available digitally.

All of our stationery has been designed using fonts that primarily support English language characters. Many fonts also support other western language characters; however, not all do, so please email us before ordering to check if your desired language (other than English) is supported in the design you wish to order.

All items are provided separately. For example invitations and envelopes are separate, and you will need to put the invitations in envelopes yourself. Some items will need to be folded and are provided scored, to make this easy to do.

If you purchase a wedding invitation suite with a belly band and envelope liner, you will need to assemble these. We recommend purchasing an adhesive fixing (glue dot etc.) from a craft store (physical or online) to secure your belly bands. Envelope liners will require to be inserted into your envelopes. You can choose to use an adhesive fixing to bond the liner to your envelopes if you wish, although it is not necessary.

Yes, we offer free standard shipping for all orders of personalised stationery. All personalised stationery orders are tracked, and a tracking number will be provided to you when your order ships.

From the day you approve your proofs for printing, allow 2-3 business days for printing and 2-5 business days for shipping. We suggest you allow around 2 weeks to receive your stationery from the day you place your order, assuming that you approve your proofs without delay.

We can only send an order to the home address of the person who places the order.

We ship only within the United States and the United Kingdom. Please note that we do not ship to any other countries.

Orders made by customers based in the UK will receive stationery printed and shipped internally within the United Kingdom. Orders made by customers based in the USA will receive stationery printed and shipped internally within the USA. Your stationery order will not cross any international borders, and therefore custom taxes and duties will not apply.

In the event that we ship an order to a customer not located in the UK or USA, then custom taxes and duties may apply, however the customer is responsible for these charges if they are applied.

Samples are dispatched by post the next business day after ordering and are sent in the regular mail, and are not tracked. From the date of shipping, expect to receive your sample within 2-3 business days. Shipping is free.

If you have made an order on our website but the proofing process has not yet begun, you can cancel your order and receive a full refund. After the proofing process has begun, you may still cancel your order up to the point you provide us with approval of your proof for printing, however 25% will be retained to cover our cancellation costs. After approval has been given, it is no longer possible to cancel your order. Please see our Refund Policy.

As all items available for sale on our website are personalised, it is not possible to request a return. We will replace any items which have been incorrectly printed by us, or which have been damaged by the carrier in transit. Once a customer approves their proof for printing, any errors found after this are the responsibility of the customer, including reprinting costs and reshipping costs. In this unlikely event, we can offer a discounted reprint cost for customer approved errors. We do not offer exchanges due to the personalised nature of our products. Please see our 'Customer Support’ section below, and also our Refund Policy.

Please inspect your order immediately on receipt. In the unlikely event there is a problem with your order, please contact us by email immediately to let us know.

Any errors in your order, or damage caused during transit must be notified to us by email within 3 days of you receiving your order.

Please provide us with several photos showing the error or damage. The faster you let us know, the faster we can arrange a solution for you. In the unlikely event that there’s an error due to us, for example the stationery does not match your approved proof, or if your order is damaged in transit, we will organise a complimentary reprint for you. However, to claim a complimentary reprint you must notify us within 3 days of receiving your order.

Note that once a customer approves their proof for printing, any errors found after this are the responsibility of the customer, including reprinting costs and reshipping costs. However, we can offer a discounted reprint cost in the unlikely event this happens.

The fastest way to contact us and receive a reply quickly is by email, or by using our contact page. We aim to respond the same or next business day. Our business hours in the UK are 9am to 5pm. Our business hours in the USA are 4am to 12pm (Eastern time). We are closed on weekends.